Tuesday, February 8, 2011

NOTES FOR SUBMISSION TO FOOMOJO

COMMENTS SECTION IS FULLY ACTIVE - PLEASE POST YOUR THOUGHTS, ANONYMOUSLY OR OTHERWISE!

Base concept # 1 : if FM wants to make money, here's a radical concept - instead of trying to force people to pay for things they DON'T want, how about offering some stuff they WILL want to buy...

* set up a graduated system of ClubFoo packages, starting with an economical one that includes Club benefits WITHOUT the foodollar bang for perhaps $10 a year, then the current style, and an enhanced one that gives advance refusal on limited edition collectibles, and possibly a tax exemption and/or other special perks.

* put ALL Fooshelter neuters at the minimum ($50f) price point - and offer NEUTERING REVERSAL for $300f.

* offer RE-POKEYING of converted dogs for $1000f - as many as there are on the site now, a few more shouldn't make any difference, and as it's obvious that they aren't going to be able to get rid of them altogether, they might as well turn them into an asset - twice, at that, as people will also purchase foo$ in order to buy the "new" Legacy Pokeys.

* animals unvisited by the owner for, say, a year, would automatically go on public sale for whatever would be their "list" value in the fooshelter.

* put back the Fashion Shows - with a fee to vote. if they set the amounts (gems for gem show, scaled rates for the other two) so that in order to cast enough "ringer" votes for a shot at winning, a multiprofiled player would end up breaking even, that should level the playing field nicely...and the site ought to show a nice little profit, as well, not to mention the shot in the arm it would give the Boutique.
(of course, they could also just use the same protocol they have in the Feedback section, where multiple votes by the same IP don't stay registered...wouldn't make extra money, but would allow them to put back the feature, make members happy, and get their original nut.)

* set up a licensing system for member shelters, with an application fee and a monthly charge - and a profile symbol indicating that they are registered with the site.
this would not only provide income for the site, but ought to weed out a lot of the scam and "hobby" shelters, or at least let folks know that they may not be reputable.
in exchange for the money received, the site would provide perks like allowing contests, raffles, etc. - subject to approval - for fundraising purposes, and a tax exemption. be nice if they could activate the "give a pet free" mode for this, too, but that may not be selectively codable. a way for members to donate pets, food, meds, gems, or foo$ to licensed shelters without either side taking a loss would be nice, too.
legitimate shelters cost money to run - believe me, i know, lol - so this ought to work quite beautifully if equable terms can be developed.

* provide, or allow a member to set up and post publicly whether it involves an outside link or not, a complete Pets For Sale section (NOT a Forum!), segmented by breed, age, and gender. if they want people to spend money, they have to be able to shop properly.
members would register their pets on public sale by going to the appropriate category and pasting the pet's link and asking price into the list, and it would (or should) also be the member's responsibility to remove their listings once the pet(s) sell. too many complaints of ineligible pets listed by a given member could result in their being denied access to the service for a to-be-determined length of time. perhaps it could be set up so that members posting multiple listings would need to register with the service.
were the site to do this, a 5% service charge could be built in here, as well.

* and for pity's sake get the site adoptables section OFF the Play Page and out where it's properly accessible...preferably in the top-tabbed style and original format where you could access a pet's complete information for all except new creates.
add a "Search" mode for foosheltereds rather than a limited selection, with a menu by breed (subheaded to gender and age) and/or link. again, if you want to sell, your customers have to be able to find the product.

* set up an Auction House, for both pets and collectibles, etc - with a percentage commission going to the site. as is done elsewhere, the member whose item is going up would set opening and minimum bids, tender method, and duration, with the thread automatically locking at the end of the time period.
it probably wouldn't be a bad idea for the item transfer to be automated as well, with the item/tender transfer handled by the site. in the event that the high bid lacks the resources for the purchase, the item would either go to the next-highest bidder, or the auction be voided and restarted, at the seller's preference.

* sell pet treats in the Food section of the FooMart, utilizing the coding already in place for flea meds to inventory and give them for the time being. like flea meds (used to), their use should result in an proportionate point/gem reward.
in the long run, recoding the Play page to show treats, and giving the pets special behaviors in response to receiving them, would be delightful, and justify a premium price for those items.

* open FooMart submissions to member voting - X number of votes (NOT from the submitter's IP) qualifying an item for sale.
this would effectively guarantee a demand, increasing site income, and saving them wasting setup time on items they may like, but purchasing members may not. a suggestion box attached for members to post and vote on what they'd like to see isn't a bad idea, either.
rework the submission process to include a gem equivalent, and raise the fee in exchange for going back to a sales commission for the submitting artist rather than a minimal flat fee.

* make Collectibles valuable again by limiting availability (close the "loopholes" that allow the purchase of previously issued year-dated and discontinued items, and set a known, predetermined quantity for new limited edition items that does not vary), and include a subscription system whereby serious collectors can pay a fee for first refusal - possibly incorporating this into a higher-level ClubFoo membership.
reset the member-to-member "sales tax" to either 5% in line with the tender-conversion fee, or the original 10% rate. the site will make far more off new purchases in this manner than they can hope for by taxing resales off the charts.

* set a fixed conversion rate for gems-to-dollars - and offer the service to members for a 5% commission, as a division of the FooBank.
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Base Concept # 2 - if FP is going to claim to be an "educational site", how about teaching something other than rampant capitalism and how to hustle your marks (er, customers).

* get rid of the compulsory fee to open a new account - if the site shows good faith by offering value, people will spend money willingly, if they have it...and blowing them off at the gate if they don't cuts off all future revenue from that source, as well as damaging the site's educational and charitable credibility.
another, possibly better alternative would be offering choices in starter adopts - a "new create" with a paid membership, an under-4-month fooshelter adopt with a free one (without the option of seeing the pets' stats), and perhaps a bonus package (goods, gems, whatever) for selecting a neutered pet. this would tie in nicely with the non-foodollar membership package and fooshelter reorganization advocated in other sections.

* get that wheel OFF the Play page - or at least have it come up only after all pets have been tended.
also, get all the OTHER irrelevancies off the Play page - Adopt a Pet, Scenes, Decorate (which would no longer be necessary if they restore the Scenes tab), and so forth - which would allow them to put the new Care Bar BELOW the pet's scene, where it belongs...and get RID of that idiotic, useless, dysfunctional, distracting "hand" with petting!

* offer an incentive bonus for maintaining Bonding Badges, in gems or, preferably, foodollars, to kick in at perhaps 30 days, and increase gradually for each additional month of bonding. (sorry guys, but to be fair it can't be grandfathered - all badges regardless of day count when the program starts would have to begin even and accrue rewards at the same 30-day intervals.)
also, it would be an excellent care incentive if pets gained a stat point for each month of 100% bonding...either automatically going to the lowest of the five, or coming to the member as a "gift" to be added where they choose, though the coding for that option might be prohibitive.

* instead of outdated, never invoked FAQs about worming and shots for offspring - and absurdly overpricing the only medical item they DO carry - set up a well-pet veterinary protocol (preferably voluntary, at least for everything but bred offspring) that would include inoculations, wormings, and other such "maintenance" items and services, for a fair price.
while they're at it, how about flea collars and natural remedies like cedar/pennyroyal beds joining the 30-day options?

* set things up so that in order to tend pets other than your own, you must have a track record good enough to maintain a Bonding Badge...and pets in the red for food/water should not be accessible to be poop-scooped. you can't pet or play with them - this should be the same. No more "Brown Stars".
for that matter, the reward bang for tending your own pets ought to be higher than for those of others.

* pets must have 100% bonding in order to be sold. additional pets cannot be purchased by someone whose Bonding Badge is not active.

* LLs can be purchased by anyone, but in order to breed the member must have a Bonding Badge in good standing. No more absentee litters - if you have time to breed, you have time to feed. if a breeding member's badge lapses during the gestation and weaning process, the process should "freeze", though with two-party breeding i don't see how this can be done fairly. suggestions? i'd recommend that the litter be forfeited to the other player, but unavoidable things do happen.

* set up a Forum system that WORKS - with subcategories within groups, a fully-functional Search mode, automatic deletion of threads inactive for a given period, and PROPER MODERATION, including the ability to transfer an incorrectly-placed thread to the appropriate category.
ditch flagging for all categories except "inappropriate", and have these flags go directly to moderation rather than permitting possibly-biased members to make the call. if the Mod(s) decide a post is truly inappropriate, it would be their call to remove it and/or issue warnings or penalties, and if the flagging was frivolous or vengeful, to warn or penalize the flagger.
Moderators should be set up in adequate numbers, and in shifts, to provide accessibility to all users, and an Admin or ambassador tasked to reviewing their impartiality in the case of a dispute, with a specific system for reporting abuse of power...and stated penalties for unjustified or petty complaints.
this CAN be done, and without undue expense - we have seen it in action on other sites, staffed entirely by volunteers.

* a highly visible Member Resource Center needs to be set up, rather than having information scattered around profiles and the Forums, with a section included for the posting of site news and updates well in advance of the implementation of changes. contrary to FM's apparent opinion, informed members SOLVE problems - they rarely cause them.
this would ideally be a tabbed item on the member profile, rather than something people must go looking for - lack of access rather defeats the purpose.

* an organized mentoring system for new joins, with a list of volunteers that can be contacted for guidance and advice, wouldn't hurt, either...the existing ambassadors who are willing to serve this purpose are few, and overextended.

* activate - and USE - the Members' Review Board implemented at Admin's request during the initial beta controversy...and take it public. subcommittees and a wider "test" group would be good, too. this would be an excellent item for the new Resource Center.
______________________________________________________

MISCELLANEOUS NOTES :

the whole point of doing this is to present solutions that work for them AND us.
a lot of complaints and threats have been sent to them, to no avail...i'm trying to pitch for an actual hit, and something accomplished.
i've seen it stated that the site is "boring" - to high-speed gamers it may well be - but i still believe there is a big market out there for this level of VA interaction if it can only be made workable, and enjoyable, for all involved.
the site also needs to be aware that its original core membership - and those that have and spend the most money - are adults. the present trend of catering primarily if not exclusively to children, who are accustomed to faster, flashier, less demanding adoptables/gaming sites is likely to prove damaging to FooPets for a plethora of reasons. there are a bushel of VA sites targeted to youngsters - many of them started and operated BY youngsters - this was the ONLY one that was, originally at least, intended for adults. why throw away a successful exclusive market niche to compete in one already overcrowded?
FooPets is - or at least was - unique among VA sites in its animations and level of involvement with them - and it shows in member devotion to their "pixels", despite the negatives that have been becoming more and more prevalent.
alone among VA sites, FP achieved that rare thing - the suspension of disbelief required for people to take virtual animals seriously. this is now being eroded, but i hope not irretrievably.
the potential for pet education and contribution to RL animal care and charities alone demands we at least TRY to get things back on track before it's too late.
who knows? ...maybe we CAN turn "us and them" into "WE".

there are a lot of little nuts-and-bolts things that would be nice, like a kennel icon for the profiles of pets checked in showing the days remaining, that can be addressed down the road - for now i think we should concentrate on critical matters.

the UltraStats will tend to self-level, as their offspring's stats balance high-low against the medians when they are calculated - i have followed a number of litters, and as with any pet with an unusually high stat, the boomerang effect sets in. after a while people will get sick of spending money to get BELOW average youngsters as often as not, and they'll become collectibles at best - and "normal" pet stats will rebalance to pretty much their previous levels. we may recommend that they don't issue any more, but as the new-create pets are currently turning up either with average stats or "Ultra" in BOTH directions, high AND low, i think we can treat it as a nonissue, and concentrate our forces on more critical points.

there are a ton of VA sites out there, and i have yet to see any of the others trying to beg, blackmail, or beat money out of their members. those that are pay-to-play started that way, and offer value for the dollar. none, paid OR free, change their rules or play modes at random, or without adequate notice.
FooMojo might well consider segmenting the site into Junior, Teen, and Adult sections, either in lieu of or addition to the present General, with the option for existing players to choose their group - and appropriate systems for each.
it would also be seriously worth their while to consider eliminating the foodollar package from ClubFoo - or at least creating a less-costly option without it. that is the true source of the runaway inflation on the site - AND the dropoff in foodollar purchases...at least, it was until recently. at this point i suspect most folks will be damned if they'll put any money into the site, it's too busy trying to take it from them by force.

90% or better of the current problems with the site - both from the point of view of members, and management - could have been prevented by better communication. the secretive, almost sneaky tactics employed at FP are unprecedented, destructive...and unnecessary. they must CEASE. if we accomplish nothing else here, we MUST get open, timely communication going between staff and users.




19 comments:

  1. "Sing out, Louise..." i do NOT want to play this as a solo - come on, folks - speak up! i've had some bits here and there (which i will be incorporating in Nuts and Bolts), but not much critique...

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  2. I personally like a lot of the idea's, do I think it is realistic to think that foo will just lay down and adhere to all these demands and that is what they are, demands. This is NOT a business plan, I've made business plans, they look and sound nothing like this (also you need to either want to become a company or be part of the company). I don't think it is realistic. Yes you have some great points that I love. However, asking them to change their only source of income on the site, CF, is ridicules.

    If you want them to take you seriously, you shouldn't ask them to change CF. Instead of looking at this with interest in what the members think, they will see it as a complaint about pricing and probably not bother with it. Do I think later after communication with then that you may possibly be able to ask them about changing CF then...possibly. Odds are they won't, but later after an established conversation they may at least hear what you have to say about it.

    I think instead of looking at this as a BP and contacting them saying it is one. You should just be honest and say there is a lot of members that feel these would be great changes to the site. Also mention you don't expect them to make all the changes but would like to talk about them, to come up with a compromise that will make both them and the users happy.

    Kay

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  3. as it says at the top, these are notes for a draft - nor are they intended as or planned to be presented as demands...i'm sure they've had a bellyful of those. they will be rewritten into a submission format now that i have as much of a consensus as i am going to get, and presented as the recommendations they are.

    mmm...i fail to believe ClubFoo was or is their "only source of income on the site", and i doubt that their accountants do either - i alone, in the past year, put well over a thousand dollars into the site that had nothing to do with ClubFoo, and i'm not even one of the big spenders. nor am i suggesting they abolish it - matter of fact, i'm recommending they expand it to cover more options.

    on one level, we ARE complaining about pricing - but not that of ClubFoo, our reservations about that pertain to onsite economy. one of the main foci of this is to present alternative ways of generating income for the site that DON'T contribute to inflation...or require enforced spending or price hikes that create ill will in the membership.

    the idea is to present options that can help bring the site back on target, both financially and philosophically, and establish a working line of communication between reasonable people onsite and management, to the benefit of both. in final form they will be neatly organised, refined in content, and presented in an atmosphere of mutual respect.

    we are NOT going to them hat in hand pleading for "more, sir"...nor are we marching with torches and pitchforks. the history of onsite member/management respect has been a bit rocky...we hope to see that change.

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  4. Right now buying FD's is pretty much a waist of time and money. There is nothing new in the mart and no new pets. So I stand by what I said, I feel that at this moment CF is their only source of income. There isn't a need to buy FD's right now and I personally don't think that they are selling FD's anywhere near as much as they use to. You totally skipped over what I was saying and focused on one thing. That one point I made...

    I'm sorry but from what I have seen on this blog and the behavior of the people that support you. I can't see foo taking any of you guys seriously unless you take a different approach. If you honestly think that none of them have seen all this, or that they haven't been notified about behavior of certain members, then you're living under a rock. Foo knows a lot more then you are aware they know. I'm not part of them and even I know that. Why would they want to take certain members that do nothing but bash foo seriously? Those are your supporters, I've seen them myself in the forums and any that had been on my friends list are now off my friends list. You personally may not have marched with torches and pitchforks, but people that support you have. Have you ever heard the old adage? you are seen by the company you keep? Well you and your cause are seen by the people who support you.

    As I said in my first post, you have a lot of great idea's, some of which I've been saying for over a year now. It is very hard to see the light through the fog. Foo has no plans of changing their CF members join daily, it is a huge part of where their funding for this site comes from. I didn't say never talk about it, I said hold off talking about it till you have an established contact that is willing to hear more idea's and to work with you. In fact I would pick 5 of your best idea's maybe even 2 and start with them. It is a lot easier to say yes to one great idea at a time, then 20 all at once.

    You can take my advice anyway you want, you can listen to it or hide it under a rug. Personally I would love to see some of your idea's soar. However, with the road you are choosing to present them...I doubt they will ever see the light.

    That is my opinion, take it or leave it. This isn't an attack, but a way for you to do things proactively and get things done. You wanted people reading to speak up (your first comment), shutting them down isn't going to help you.

    Kay

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  5. sigh. yes, i am quite familiar with the process of being crucified for what other people say to, near, or about me...and as far as FM et al being aware of this site, i should hope so - i made a point of sending them the link to Lifeboat early on.
    it would have been quite simple for anyone there willing to communicate to post a comment, or send me a private email via the contact info in the About Me section. i would FAR rather run options by someone in a position to grade them than shoot blindly from the hip.

    i don't choose my visitors, they choose me - and i am not hypocritical enough to erase comments in order to appear more politically correct.
    while i may not agree with all of their statements, the bottom line is, foo done us wrong - and, intentionally or otherwise, that happens to be true in many cases.
    i intend to try to step past that and attempt to develop and work for mutually-agreeable goals. we'll see what happens.

    i don't see any indication that you are being shut down - with one notable exception i agreed with you and described what i planned to do and why. by the sound of it i'm not sure that part got noticed...outside of a general cover letter all the recommendations will be set up in separately-accessible files - the biggest enemy of constructive comment is saying too much at once. yes, i could try to pick and choose, but as i have no way of knowing what is most practical or useful to them, i'll just have to set it up by category and let them decide.

    as far as the whole CF issue...if that is their sole remaining financial lifeline, it is not the fault of the membership...i once had the statement "We created those pets!" thrown at me...they "created" their financial dilemma as well - and their present flailing is not making matters any better.
    i am trying to present better ways than blackmail and bullying to bring money into the site. this, again, does NOT preclude keeping and even expanding CF - it just means that it will no longer BE their only source of income.

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  6. A lot of really good ideas. The main problem I see is the total lack of communication between Mojo and customers.Leading to unrest and uncertainty in the forums.I love the site but Im very saddened by a lot of the changes.Now there is a 400% increase in pet food price, now thats hitting us where it hurts. Mojo has reduced flea meds again, they saw their plan for extra revenue failed when members stopped purchasing flea meds.I think it is an excellant idea to suggest some changes, whether they listen or not is another matter.A regular Newsletter and Mojo being visible on the site ie in the forums with announcements and stickies , would go a long way to heal the very obvious rift between members and Mojo.

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  7. As an addit of course Mojo needs to make money, happy customers will put money into the site. Are they going under, how else can we excuse 400% increases in prices, I certainly hope not.A friend of mine recieved a customer service survey, that is a good move of Mojo's. Did only new accounts recieve this I heard nothing from other members.As to their other avenues of income they have so much advertising in GWallet they must make a pretty buck from that.

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  8. we'd love to get a look at this survey - if nothing else, to see if it's the same Survey Monkey version they have run with twice before just prior to a major disastrous change in the site...

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  9. Ok will see what I can do, I have not seen survey myself,but a good friend recieved one.Have you seen EAB1(new Admin), eventually an active Mojo presence in forums. Food prices now down to 700 dollars, is there hope yet. J

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  10. i have a copy of the "original" survey tucked away (which has made the rounds at least two or three times that i know of for sure, and possibly more) - if it's the same one we may have problems on the horizon, as it's tailored to give them a false-positive reaction to present to investors.

    yes,(chuckle), i know you meant gems...and they switched it back FAST, too, and brought the flea meds off sale and down to an acceptable if still inflated price.

    if they wanted to create a watchful and suspicious mindset in the membership at large rather than in just a few bellringers, i'd say they succeeded admirably with those two actions.

    doubt they will be able to dismiss critics of their actions/policies as "just a handful of cranks and troublemakers" any more...

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  11. I spotted what may be a typo or not - Under section titled THIRD - 2nd line from bottom of paragraph - says "first water" - ? was that meant to be said or did you mean "first order." Used to proofread medical reports so it just popped out at me. I like what you have done. Earthwalker-Circle/Cherokeewoman-2

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  12. Sorry no copy of the survey but it was sent to a new account. J

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  13. The above is good and from my little part of the world I feel it should open dialogue and a compromise reached. It opens a lot of issue to discussion such as the mentoring, which I think would be great, keeping the value of collectibles up (I am not able to get into those but I surely understand how upsetting it would be to have those that do collect lose their value). The above indicates to me that we want the site to succeed and acknowledge that it does take a lot of money to run such an enterprise and not everyone will like everything in the same way, but if a balance could be found that allows the "average Joe/Jane Doe to enjoy the game even on a limited budget and those who have more dollars to spend to meet their wants and needs Mojo should be willing to at least consider the above carefully. I would definitely like the adoption fees from the Shelter to be more affordable and in doing so there would be more breeding which brings in money for the company and breeders as relieves some of the overpopulation and abandoned pets. If people cannot afford to care for their pets or afford to decorate, they will become bored and leave and take their dollars with them; small spenders add up. All-in-all I feel the above is well thought out but probably covers too many issues at one time and the company may just blow it off. We have to make a stand and try to help everyone have a piece of the pie as well as the "baker."

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  14. Hi i love ur suggestions they are really good thoughts but i don't think that fp is smart enough to see smart ideas and use them. But don't worry i'm rather certain they'll be gone and out soon enough. They were stupid enough to make they're site subscription only so all non clubfoos can't play at all. They'll be losing alot of income so they'll either hit the wall fast or maybe start listening to ur fabulous suggestions. I would say suggest one thing at a time to themand maybe one by one they might put them into action.

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  15. the idea is to try to help them NOT be gone...for all our sakes. once things settle down a bit and i see which way the wind is blowing, i'll forward selected ones to the appropriate ears...or drag them across the trail where i know they'll be seen by the right people...sometimes i get the best results by letting them think i DON'T want them to hear about it, lol.

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